Last Updated: 2024
At Lazy Step, we are committed to providing efficient and reliable delivery services for any products or materials associated with the on-demand services offered on our platform. This Shipping and Delivery Policy outlines the terms and conditions for the shipment and delivery of goods.
1. Shipping Process
- Order Confirmation:
- Once your order is placed, you will receive a confirmation email detailing your order summary and estimated delivery time.
- Processing Time:
- Orders are typically processed within 2 business days. Please note that processing times may vary depending on the nature of the service or product ordered.
2. Delivery Methods
- Standard Delivery:
- Standard delivery times range from 5 to 7 business days, depending on your location and the availability of the service provider.
- Express Delivery:
- For faster service, we offer express delivery options. Express deliveries typically arrive within 2 business days. Additional charges may apply for this service.
3. Delivery Charges
- Standard Delivery Charges:
- Delivery fees will be calculated based on the distance, service provider, and the type of service or product ordered. The total delivery cost will be displayed at checkout.
- Express Delivery Charges:
- Express delivery charges vary based on the urgency and distance. These fees will be clearly stated during the checkout process.
4. Tracking Your Order
- Tracking Information:
- Once your order is shipped, you will receive an email with tracking details. You can monitor the status of your delivery in real time through the provided tracking link.
5. Delivery Issues
- Missed Delivery:
- If you are not available at the time of delivery, the service provider will attempt to contact you. If delivery cannot be completed, you may be subject to a redelivery fee.
- Delayed Delivery:
- While we strive to deliver within the estimated timeframes, delays may occur due to factors beyond our control, such as weather conditions or service provider availability. We will notify you of any significant delays.
- Damaged or Missing Items:
- If you receive a damaged item or your order is incomplete, please contact our customer support team within 24 hours of receiving the delivery. We will work to resolve the issue promptly, either by arranging a replacement or issuing a refund.
7. Contact Us
If you have any questions or concerns regarding shipping and delivery, please contact our customer support team at:
ContactUs@lazystep.com
We are here to assist you and ensure a smooth and timely delivery experience.
